FAQ
Ordering & Payment
Q: How do I place an order?
A: You can place an order directly on our website by selecting your desired products, adding them to your cart, and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept bank transfers, PayNow, and mobile money services.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 12 hours of placement. Contact us immediately at sales@luipardal.co.zw if you need to make changes.
Shipping & Delivery
Q: Do you offer delivery services?
A: Yes, we offer delivery across Zimbabwe. Shipping fees are calculated at checkout.
Q: How long does delivery take?
A: Orders are typically delivered within 3-7 business days, depending on location.
Q: Can I track my order?
A: Yes, once your order is dispatched, you will receive tracking details via email or WhatsApp.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the item is unused and in its original packaging.
Q: What should I do if I receive a damaged product?
A: Notify us within 7 days of receiving your product, and we will arrange a replacement.
Q: How do I request a refund?
A: If eligible, refunds are processed to your original payment method. Cash refunds are only available for purchases under USD 500.
Q: Are your products eco-friendly?
A: Yes! Our products are designed with sustainable ingredients and packaging.
Q: Do you offer fragrance-free or sensitive skin options?
A: Yes, we have options for sensitive skin. Check product descriptions or contact us for recommendations.
Q: How do I store my products properly?
A: Store in a cool, dry place away from direct sunlight.
Q: Do you offer bulk discounts for hotels or businesses?
A: Yes! We provide wholesale pricing for bulk orders. Email marketing@luipardal.co.zw for more details.
Q: Can I customize products for my brand?
A: Yes, we offer private labeling and custom branding for businesses. Contact us for options.
Q: How can I contact customer support?
A: You can reach us via:
📧 Email: sales@luipardal.co.zw / marketing@luipardal.co.zw
📞 Phone: +263 (242) 480191
📱 WhatsApp: +263 782 331 798
Q: Do you have a physical store?
A: Yes, you can visit us at Bay 21, Luipardal, Harrow Business Park, Cnr Harrow Road & Martin Drive.
Q: Do you offer gift packaging?
A: Yes! We provide gift-wrapping services upon request.